- Reduce costs and gain a high operational performance to optimise your outbound campaigns.
- Automation processes of our customers.
- Customer segmentation that allows the contact center to prioritise those most relevant contacts, thus obtaining a greater chance of success in campaigns
Project
Outbound campaign solution
Client
Telecomunications company
WHAT WE DO
Customer segmentation to enable the contact center to prioritize the most relevant, thus obtaining a greater chance of success in campaigns.
Developed solution
- Implementation of a tool for generating outbound campaigns.
Results obtained
- Improvements in productivity levels service
- Better customer segmentation, increasing success in the mass contact.
