What we do – Aderen Consulting

Customer Experience

Designing unique experiences

We are experts in the design and implementation of customer relationship strategies. During the past 15 years our professionals have worked on numerous projects aimed at improving end-to-end processes for acquisition, loyalty and retention.

We are specialists
  • Digitalization and mobilization: we work in projects for companies taking their first steps in digital transformation but also for companies that are already digital but need to take a next step forward.
  • Customization and omnichannel: we address projects of continuous improvement of the customer relationship and personalization of experience. We are specialists in the design and implementation of solutions and Omnichannel experiences that combine online and offline channels and allow customers a coherent, integrated and customized communication.
Our services include
  • Project Offices and Consulting CRM business areas and systems.
  • Strategy and Process Reengineering CRM: customer service, sales, marketing, …
  • Analysis, selection and implementation of tools CTI, IVR and ACD
  • Selection and implementation of open source CRM solutions and market: Salesforce, CRM, Sugar CRM ….
  • Strategy, selection and implementation of Marketing Automation solutions: Exact Target, Marketo, Hubspot, Pardot, …
  • -Design and implementation of omnichannel strategies
  • -Web development and mobility –
  • -UX Consultancy/span>
Revenue & payments management

Innovative Finance Solutions

We have proven capabilities in the design of transactional solutions for the management of financial flows in large companies. We have successfully implemented solutions in the field of pricing , billing, payments, collections , fraud and revenue sharing for companies that manage large volumes of data and have the need to manage their online transactions.

In addition we are specialists in designing solutions for financial and pricing analysis.

Our services include
  • Consulting and selection of solutions pricing, billing, collection , fraud and settlement
  • Design and management of revenue management systems procurement
  • Implementation of charging and billing systems
  • Implementation of settlement systems with third
  • Consulting and integration of payment gateways
  • – Implementations optimization of solutions management fees and price dynamics
Integration & Cross Technology

Defining new systems

15 years to this part the evolution of technology and business models has generated an ecosystem in large companies of applications, information sources and technologies, both proprietary and thirds. Therefore, they need to integrate into a coherent framework. Today any large company that wants to efficiently manage their systems map has implemented, is being implemented or need to implement an integration path (ESB) as intermediate abstraction layer or middleware, to adapt to this new ecosystem.
Most of these companies have raised in a second phase the adoption of BPM technologies to a rational way to model, implement and execute processes of any nature
At Aderen we have managed to attract professionals who have been present in major projects implementation of business integration software and BPM solutions, both nationally and internationally.
Additionally, we have a high degree of specialization in a number of technologies cross over which have been defined and are being defined maps systems companies are leaders in their sector in terms of technology and innovation.

Our services include
  • Project Management
  • Design and management of end to end procurement.
  • Project Offices
  • System Master Plan
  • Audits and technological assesment
  • Quality and performance software
  • Calidad de software y rendimiento
  • Consulting and specialized services on integration platforms: Oracle SOA Suite, Tibco, Mule, WSO2, ….
  • Consulting and technology services specializing in cross: JEE, Front end, .NET, Oracle
  • Consulting and services in the area of mobility: MDM, M2M, multi-device developments
  • – Consulting and development of cloud solutions: Azure, Amazon, application migration, ecommerce, …
Business Intelligence& Big Data

Working on Intelligent Businesses

For over a decade we are working on projects of high strategic value for large customers of a high variety of sectors. We have participated in all points of the BI value chain, and in recent times we have expanded our capabilities to Big Data environments that require processing large volumes of data and analysis in real time.
We are able to interpret the technological reality and business of our customers and define a road analytic path suited to their needs. We analyzed for each customer their operational needs of large volumes of data, their analysis needs in real time and their degree of technological maturity.
Our services include architecture, design, development, data modeling and analytical performance for large projects.

Nuestros servicios incluyen arquitectura, diseño, desarrollo, data modelling y rendimiento para grandes proyectos analíticos.

We are specialists in the use of the following technologies:
  • SQL Databases: Oracle, SQL Server, Teradata, …
  • NoSQL Databases: Cassandra, CouchDB,MongoDB…
  • ETL Platforms: Powercenter, DataStage, ODI, BusinessObjects Data Integrator…
  • BI Platforms: Microstrategy, Qlikview, Tableau…
  • Datamining: SAS, R, Orange, Rapid Miner…
  • Big Data: Apache Hadoop, Cloudera, HBase, Spark…

Talent Hunters

From our birth, one of the services most valued by our customers is our ability to find the kind of talent they need for a particular moment in time.

The fact into the process of recruiting specialists who have previously participated in projects of technological nature allows us to interpret fully guaranteed every need of our customers.

We have a completely flexible standards of work, we are committed to 100% in each process and always work to succeed.

For us, the main thing is to service quality, which makes us especially careful that we attract talent to our projects.

Areas we work in:
  • Project Management
  • CRM/Contact Center
  • Marketing Automatization
  • Revenue managment: billing, payments,…
  • Business Intelligence&Big Data
  • Integration & BPM
  • Mobility
  • SAP
  • Cross technology: JEE, Microsoft, Oracle, Front end, …
Our services include:
  • Headhunting
  • Outsourcing
  • Interim positions