Automatisation of clients communications
Large banking company
WHAT WE DO
Intelligent simulation tool that engages in conversations with customers, make calls and complete operational status, depending on the used channel.
A tool was developed so that it enables virtualisation of business scenarios based on recordings. This process involves both technical people as business managers. It is vital to make the largest number of self-tests to ensure the quality of the final product without the process is affected by the difficulty of obtaining users in previous environments for safety regulations. The developed tool supplants any layer within the bank’s infrastructure, and replaces it with a set of recordings flat, customisable text, which transparently perform the tasks backend. Intelligence in responses to customer gives you the power to simulate conversations with state calls, or complete operational, regardless of the channel used. In addition, it is able to integrate into continuous integration processes of the bank, and frees developers from instability problems of daily work environments.
- Results obtain from the development time is decreased since the development does not stop by the instability of the environment.
- The process of continuous integration is not affected by this instability, and can ensure the quality of the developed at any time.
- The simulation of a particular business scenario is perfectly reproducible as many times as desired.
- Infrastructure spending is lower pre environments because it is a lightweight tool.
- It is a multiplatform solution that decouples the evidence of a specified technology.
Development time reduction
Software quality improvement
Infrastructure cost reduction