The client of the logistics sector needed selecting a Contact Center platform and telephony to improve the management of their calls.
The platform needed to be integrated with your existing back office systems, have a high level of reporting and multichannel solutions for social networks (Chat, email), call recording, mobility and management of it very simple.
The platform needed to be integrated with your existing back office systems, have a high level of reporting and multichannel solutions for social networks (Chat, email), call recording, mobility and management of it very simple.
Project
Contact Center innovation
Client
Logistics company
WHAT WE DO
Improved Contact Center platform to manage calls and new multichannel centers, chat and email solutions.
Developed Solution
The following tasks were carried out:
- Support the bid evaluation process to select the one that best suits your business needs.
- Accompany as Project Office in the implementation of the solution to ensure that they meet the intended scope, on schedule and without cost variance.
Process
- A selection process was conducted to evaluate the leading technology platforms IP telephony with contact center solution including comparing the features of the platform with customer needs ShoreTel solution was decided.
Results obtained
The solution provided the customer the following advantages:
Financial:
- Low cost and TCO
Security:
- Reliability and security
- High availability
Management:
- Simplicity Management is not necessary the use of specialists for management.
Connectivity:
- Full connectivity including mobility
