SEEKING:  Remote IT Support Analyst  (Level III)

We are looking for an IT Support Analyst  (Level III)  You will work in the Spain Hub Support.

The candidate will be responsible for:

• Provide expert-level technical support for complex IT incidents.

• Act as the final escalation point for Level I and II teams.

• Ensure service excellence in a hybrid remote environment.

RESPONSIBILITIES & TASKS :

► Resolve advanced infrastructure, application, and network issues.

► Perform root cause analysis and documentation.

► Lead incident response during critical outages.

► Coordinate with engineering teams and vendors.

► Mentor junior analysts.

EXPERIENCE, TECHNICAL & SOFT SKILLS :

● Minimum 5 years in technical support or systems administration.

● Strong Windows, macOS, and enterprise platform knowledge.

● Experience with ServiceNow, Jira, or similar tools.

● Advanced troubleshooting and diagnostic skills.

● Knowledge of DNS, VPN, Active Directory, and cloud platforms.

● Strong written and verbal communication.

● Self-managed remote work capability.

PREFERRED QUALIFICATIONS :

■ ITIL certification.

■ Experience with SAP, Microsoft 365, Salesforce.

■ PowerShell or Python scripting.

■ German language proficiency.

STUDIES  :

● Bachelor’s degree in IT or related field.

LANGUAGE :

● English- (C1)

● Spanish

(German is a major plus)

WE OFFER: 

·         Full-time Freelance contract

·         Rate: €260/€340 per day + VAT (according to the experience provided)

·         Long Term Project

·         Location: Barcelona – Hybrid 1 day onsite every 2 weeks

·         Desired start date: ASAP