http://aderen.es/wp-content/themes/salient/css/fonts/svg/basic_signs.svg

Challenge

  • Reduce costs and gain a high operational performance to optimise your outbound campaigns.
  • Automation processes of our customers.
  • Customer segmentation that allows the contact center to prioritise those most relevant contacts, thus obtaining a greater chance of success in campaigns
Project

Outbound campaign solution

Client

Telecomunications company

WHAT WE DO

Customer segmentation to enable the contact center to prioritize the most relevant, thus obtaining a greater chance of success in campaigns.

http://aderen.es/wp-content/themes/salient/css/fonts/svg/basic_lightbulb.svg

Developed solution

  • Implementation of a tool for generating outbound campaigns.

http://aderen.es/wp-content/themes/salient/css/fonts/svg/ecommerce_graph_increase.svg

Results obtained

  • Improvements in productivity levels service
  • Better customer segmentation, increasing success in the mass contact.

Service level improvement

30%%

Conversion rate optimization

50%%

Campaign cost reduction

30%%